FAQs
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To get started with ELEVATE, we recommend trialling our group classes to see if ELEVATE is the right fit for you. You can find out more and purchase our introductory offer here. Once you have made your purchase, check your email for a link to download our app and book your classes. Alternatively, you can book your first class here.
Looking to use Open Gym? Contact us to arrange your first session free.
Interested in Personal Training? Send us an email with your goals, availability and instructor preference if you have one. elevate@formahq.com.au
We’re always happy to answer your questions and put your mind at ease. Give us a call on 0489 264 204.
I’m new to ELEVATE. Where do I start?
How do I get in?
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We are located in the basement of 5 Bowen Cres, Melbourne, 3004. The revolving door is open from 7am – 5:30pm. You are welcome to pop in during these hours; walk down the stairs on the right to find the basement. If you would like to organise a tour with a staff member or check us out before 7am or after 5:30pm, send us a text to organise on 0489 264 204
What do I need to bring?
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Drink bottle
Sweat towel (you may be turned away without one)
Socks if you are attending a reformer class (we do sell them at the studio)
We have yoga mats for yoga classes but you are welcome to bring your own
Parking is usually available out the front Monday – Friday. It is free before 8am and after 6pm. During the weekend, parking out the front can be limited, we recommend parking near Albert Park Lake. It’s free during the weekend.
Where should I park?
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Are there any classes I shouldn’t attend if I have an injury or I’ve never done it before?
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Classes at ELEVATE are inclusive to all levels and injuries. The small-group environment allows our experienced instructors to support you or push you to meet your fitness goals. We recommend arriving 10 minutes early to familiarise yourself with new equipment and communicate your goals and limitations with your instructor.
ELEVATE has premium shower and end-of-trip amenities. We have over 15 showers, hair tools, and an iron to help you take the next step in your day. We have a towel hire service ($2 for a one-off, $5 p/w unlimited), and you may use the lockers to secure your items instead of taking them to work with you!
Do you have showers and changing amenities?
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How do the memberships work?
What is the cancellation or suspension policy?
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ELEVATE has weekly or fortnightly memberships as well as flexible packs. Memberships automatically renew your desired number of credits each week. You can pause your membership free of charge any time. We require 7 days’ notice and 7-day suspension increments. Cancellation requires 2 full payments' notice (fortnightly is 1 payment) and is finalised when the swipe card is returned. Swipe card costs $40 to replace.
Packs expire after 6 months from the purchase date. They can be used flexibly as desired.
All membership and packs are non-refundable, and payments made are final.
To ensure people who might be on a waiting list have the opportunity to make the class if you can no longer attend, we ask you to cancel your class up to 2 hours before the class starts. Anything inside this window is classified as a late cancellation.
Introductory packs incur no fees or lose of credits to help you get used to the system.
Memberships or packs with a credit limitation will forfeit the credit for a late cancel or no show.
Unlimited membership holders receive a $5 for late cancelling and $10 for a no show.